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Terms and Conditions

Last Updated: Dec 1, 2024
Introduction

Welcome to AKANXA Wellness Studio. By using our website, booking services, or visiting our studio, you agree to the following Terms & Conditions. These ensure clear communication and a seamless experience for all clients.

Scope of Services

We provide beauty, hair, skincare, and spa treatments, including but not limited to facials, massages, waxing, haircuts, hair styling and hair colouring.

Appointments & Bookings
  • Service Fees:
    Our prices are displayed on our website and in the studio. Pricing is subject to change without notice.
  • Payment Methods:
    We accept cash, credit/debit cards, and digital payment options. Payment is due at the time of service.
  • Refunds:
    • Services: No refunds for completed services, but we’ll work to address dissatisfaction.
    • Products: Unused, unopened products may be returned within 7 days of purchase with proof of payment.
Pricing & Payments
  • Scheduling Appointments:
    Bookings can be made online, by phone, or at the studio. Please provide valid contact details to receive confirmation and reminders.
  • Confirmation:
    A confirmed booking ensures your preferred service and time slot. Unconfirmed bookings may be canceled.
  • Late Arrivals:
    Arrivals over 15 minutes late may result in shortened or rescheduled appointments to respect other clients.
Cancellation & No-Show Policy
  • Cancellations:
    Notify us at least 24 hours in advance for cancellations or rescheduling. Late cancellations may incur a 50% service fee.
  • No-Shows:
    Missed appointments without notice will be charged 100% of the service fee and may require prepayment for future bookings.
Health & Safety
  • Client Responsibilities: 
    • Inform us of any pre-existing medical conditions, skin sensitivities, or allergies (e.g., to essential oils, massage lotions, or facial products) before receiving treatments. 
    • Consult with your physician if you are pregnant, have a skin condition, or are undergoing medical treatments that may affect your service suitability.
    • Spa treatments, such as hydrotherapy or aromatherapy, are undertaken at your discretion and may not be suitable for individuals with certain health conditions (e.g., cardiovascular issues, respiratory concerns).
  • Liability Disclaimer:
    • We maintain strict cleanliness protocols for the safety and comfort of all clients. All services are performed at the client’s discretion.
    • AKANXA Wellness Studio is not liable for adverse reactions caused by undisclosed health conditions or allergies.
    • Clients must adhere to post-treatment care guidelines provided by our professionals to ensure the best results and minimize risks.
Gift Cards & Promotions
  • Gift Cards:
    Valid for 12 months from the purchase date. Non-refundable and not exchangeable for cash.
  • Promotional Offers:
    Offers are time-limited and cannot be combined unless explicitly stated. We reserve the right to modify or cancel promotions.
Complaints & Resolutions

If a service does not meet your expectations, please notify us within 48 hours. We will evaluate the issue and, where applicable, offer a solution such as a complimentary touch-up.

Privacy & Data Use
  • Data Collection

We collect the following personal information when you book services or interact with AKANXA Wellness Studio:

    • Name, contact details (phone, email), and address
    • Appointment history and preferences
    • Any health information voluntarily provided for treatments
  • Purpose of Data Use
    • To manage bookings and provide tailored services
    • To send appointment reminders, promotional offers, or newsletters (with your consent)
    • To ensure the safety and personalization of spa and beauty treatments
  • Data Storage

Your data will be retained for no longer than necessary, typically for the duration of your client relationship and up to 12 months after your last visit, unless required by law.

  • Third-Party Sharing

Your data is never shared with third parties without your explicit consent, except as required for the fulfillment of services (e.g., payment processing).

  • Cookies

Our website uses cookies to enhance user experience. These cookies store preferences and help optimize website functionality. You may disable cookies in your browser settings.

  • Data Security

We use secure servers, encrypted communication, and other measures to safeguard your data from unauthorized access.

  • Your Rights

You have the right to access, amend, or delete your personal data. For requests, please contact us at info@akanxa.com.

Force Majeure

We are not liable for service disruptions caused by circumstances beyond our control, such as natural disasters, pandemics, or technical failures.

Changes to the Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time. Updated terms will be available on our website and apply to all future agreements.